Privacy Policy - The Coaching Lab Collective

TCLC Customer Privacy Notice

At The Coaching Lab Collective (TCLC), we take your privacy seriously and are committed to keeping your personal information safe. This notice explains what personal data we collect, how we use it, who we share it with, and your rights when you use our website, submit an enquiry, or purchase our services.

1. Information We Collect

When you use our website or contact us, we may collect:

• Personal details such as your name, email address, phone number, organisation details, and any information you provide in an enquiry form or booking request.

• Transaction details such as information needed to process payments, invoices, or service bookings.

• Website usage data including cookies, IP address, browser type, device information, and how you interact with our website through analytics tools.

• Marketing preferences where you choose to receive updates, newsletters, or promotional communications from us.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our coaching, consultancy, education, or related services.

• Manage bookings, payments, invoices, and customer administration.

• Improve and personalise your experience on our website.

• Monitor website performance and understand how visitors use our site.

• Send marketing communications where you have agreed to receive them.

• Meet legal, regulatory, accounting, and tax requirements.

3. Our Lawful Bases for Using Your Information

Under UK data protection law, TCLC may rely on the following lawful bases for processing your personal data:

• Contract where we need to process your information to provide services you have requested or purchased.

• Legitimate interests where it is reasonable for us to use your information to run and improve our business, provided your rights and interests do not override those interests.

• Legal obligation where we must process your information to comply with legal or regulatory duties.

• Consent where you have opted in to receive marketing communications or where consent is otherwise required.

4. Sharing Your Information

We only share your data where necessary and appropriate. This may include sharing with:

• Trusted service providers such as website hosts, payment processors, booking systems, email platforms, and professional advisers.

• HMRC, regulators, law enforcement, courts, or other authorities where we are required to do so by law.

• Technology and analytics providers that support the operation and improvement of our website.

We do not sell your personal data to third parties.

5. Cookies

We use cookies and similar technologies to help our website function properly, improve your experience, and understand how people use our site.

You can manage or disable cookies through your browser settings at any time. Where required, we will ask for your consent before placing non-essential cookies on your device.

6. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes for which it was collected, including to provide our services and meet legal, tax, and accounting requirements. Where we do not have a fixed retention period, we will retain information according to the nature of the service provided and our legal responsibilities.

7. Your Rights

Under UK data protection laws, you may have the right to:

• Access the personal data we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request that we delete your personal data in certain circumstances.

• Restrict or object to how we use your data in certain circumstances.

• Request the transfer of your data to another organisation where applicable.

• Withdraw consent at any time, where we rely on consent, including for marketing communications.

• Complain to the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, disclosure, or alteration.

9. How to Complain

If you have any concerns about how we use your personal data, please contact us first using the details below and we will do our best to resolve the issue.

If you are still not satisfied, you can contact the Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Website: ico.org.uk/make-a-complaint

10. Contact Us

If you have any questions about this privacy notice or how your data is used, you can contact us at:

The Coaching Lab Collective (TCLC)

Email: info@coachinglabcollective.com

Website: https://coachinglabcollective.com

Registered name: THE COACHING LAB COLLECTIVE LTD

Last updated: 22 April 2026